Retrenchment Claim no feedback

I submitted my documents for a retrenchment claim on 9 December 2020: After struggling for the email to go through as the email box was full. I then paid my d/order at the end of December - Since then I am unable to reach the right department at Nedbank Insurance for the claim.

I am put through to Sales, Everyday Banking - every other division except the division that is supposed to assist me

I know I have insurance in place, but apparently finding out about your claim is conquering Rome. I have NOT found a job and I will not be able to pay at the end of January ... but apparently that is what Nedbank is waiting for as my insurance then lapses.

If my insurances lapses, I am definitely taking this matter further with the Ombudsman.