RETRENCHMENT CLAIM

My name is Euginia Motloung *** and would like send a review regarding the bad experience I had with Nedbank Insurance. Since May I have been sent from pillar to post as to exactly where should I direct my claim until July 20. I have submitted a retrenchment claim on the 07th July 2020 for my car insurance and up till now have not received any response from the Nedbank insurance. I received a confirmation via sms on the 10th July confirming receipt of my claim. Since then I have been calling to make follow up on the claim and always told the consultant dealing with the claim will come back to me by the name of Candice Hannekom. Even last week I spoke to Siyabonga who promised that Candice will get back to me, he said the claim is still pending on the system. I am really frustrated with this because already I have arrears on my car installment and had thought the insurance will assist me.