Retaliation??? Immaturity???

I'm following up on my last post relating to my account - Private Client Credit . Strange to notice that the magnetic tape (debit order) which has been in place for the best of 20+ years, went through so late this month (8th). When I called to query, I was given all sorts of somewhat valid but questionable excuses(Easter public holidays?? 1st and 2nd April weren't holidays). All the banking institutions are updating as technology progresses and offering faster and more efficient service to their clients. I was told when talking to a Nedbank official that I have to wait 5 days for the magtape to clear, when in the past I had access to my credit facilities within 24 hours. Strange????

For the first time , the Nedbank official also asked me to send copies of my bank statement (not Nedbank) to them. My other banking info has nothing to do with Nedbank!

So I ask... what happens to the interest that is raised until the funds are cleared? Surely I as the client am not responsible for when Nedbank's Magtape goes through??

I have also repeatedly requested that statements should be emailed to me on a monthly basis but this has also not been implemented.

Finally, when will these actions stop and revert to normal? In my opinion it shows a lack of maturity by the people behind these decisions at the bank. I wonder if Nedbank's CEO is aware of all these 'funnies"?