Restrictions on Account!!!

I collected a brand new credit card from the Bryanston branch. zodwa Khumal assisted me. i handed her my proof of residence and my ID of which she made copies. I then received a letter notifying me that restrictions have been placed on my account due to the fact that i did not FICA my account. I have been trying to get hold of Zodwa and the branch manager but have not been successful in that regard. I also went to the Fourways branch and they also tried getting hold of her but no luck. If she did not submit my documents i would like to know what she did with them and if they are not going to use them can she please return them to me as it seems they don't need them. How does Nedbank operate? Can someone from this institution please explain it to me. If i gave them my documents to get the card why should i go back a week later with the same documents to verify my details. NEDBANK will probably also not respond to me here either.