Responsible to sort out complaints

Mr Mbele did not do his job. Also I have repeatedly dealt with the Fourways Manager as well and <br> nothing is sorted. This is my last attempt to get this sorted out before I go to the Financial Ombudsman<br> <br> I want:- The full years information on the Greenbacks - I only received 6 months and no information re<br> the monetary value so that I could compare with the cost of owning a greenback card. <br> <br> I want to be refunded the R204.00 and R160.00 charged for the facilities which I will not use during 2015.<br> This was promised by the Fourways manager. <br> <br> I am astounded at the professional way my FNB account is being run and how much I am saving by not<br> running my expenditure on a Nedbank Account. I get email, and sms on every purchase and item and do not pay for this- I AM NOT GOING AWAY.