Response to Nedbank's reaction to complaint.

Received a phone call from a Nedbank employee. Nedbank has agreed to refund the courier fee levied against my account. This after prematurely cancelling my card 10 days before expiry date and then had to courier a replacement card. This they would have done in any event due to the unrest in the province and the fact that their branches in certain areas were closed. They were totally unapologetic about the fact that in the interim I could not access my funds. A refund was promised but they only do refunds on Wednesdays. This after immediately debiting my account with the courier fees, but I have to wait for a refund. No empathy for a client who may have only had this last bit of money in their account or even worse, may have gone into overdraft because of this. I wonder what Nedbank's reaction then would be.