Respond only after hellopeter complaints!!!!

Every time I contact Nedbank for help or support I don't hear from them up until I have to complain on Hellopeter.com <br> <br> This has been going on for years, they're so useless once you've joined there bank!!! <br> <br> I emailed them simply asking for statements on my account for a date last year, so that I could get a proof of payment I made to an individual. Johan Swart replies asking for my account number that I'd already given to the previous lady who was meant to assist me, so I forward it again to him an he tells me to contact them. Then why on earth do they even ask for it??? I rep**** saying I can't contact them as I'm in a different country and it is difficult to sometimes get through to South Africa.<br> <br> Next I get an \out of office reply"from Johan Swart"