Resolving queries

I am done with Nedbank in the last two weeks I have spent at least an hour a day on the telephone logging queries, chasing responses. I have work to do and the best is there is never a result or a solution!<br> Card machine in restaurant not crediting<br> ****les for both initiator and authorizer failing simultaneously, over and over again<br> Global outgoing queries, they can not even explain what they require for the payment<br> Turn around time is not 24 hours, 24 working hours - 5 days<br> No after hour service for emergencies<br> Phone Service Manager no success always just get referred to another department<br> 48 minutes, 56 minutes, 65 minutes - who will pay my telephone bill at the end of the day?