resfused access to my money

i am really angry at nedbanks service i have a personnal emergency and need to access my 32 day notice account i gave them all the necessary documents and they still refused i saved this money so i can use it in an emergency now i have one im not allwoed to access it..other banks just give a penalty fee and give their customers money....but nedbank refuses what else must i do borrow money when i have money of my own..i mean its my money not theirs...this is pathetic