Resetting internet banking profile takes too long

I recently locked myself out of my Nedbank Internet banking profile.

I have called ********** 111 four times this morning. First 2 times I was hung up on after a few security questions.

The last 2 times I was passed on to 3 different people who restarted the process every time.

The last call included the security message to my phone etc. Then I was transferred to cyberspace.

I've wasted 25 minutes on what should be a simple, 1 call, 1 person interaction.

Nedbank, please help!