Request to recover funds

<p>I accidently paid someone in error via EFT and have been trying to have the funds recovered. I have submitted the application. While I understand that the process takes up to 7 working days I am appalled that no one is able to provide me with any feedback as to whether the email was even received. When I called customer care I was transferred to 5 different departments where no one could help, and I was told there is no one to speak to, I can only email, and I was also told that the reference number which was automatically generated on the application form is invalid. Other banks have whole departments that can fix this kind of error within 2 days and you can speak to an actual person about it. I am truly disgusted that Nedbank cares so little about my money and will seriously consider moving my account to a bank that can deal with this kind of issue.</p>