Request to Close Account Due to Unacceptable Treatment

Dear Nedbank Customer Service,

I am writing to express my extreme disappointment and frustration with the treatment I have received from my bankers at Nedbank. Despite being a loyal customer for over a decade, I have been subjected to unacceptable service, culminating in the suspension of my account.

On October 16th, I received an SMS stating that my accounts would be restricted. I promptly visited the Nedbank Viking branch with all required documents, and staff confirmed everything was in order. However, on October 25th, I discovered my personal account was blocked, leaving me shocked and inconvenienced.

This is not the first instance of poor service, but it is the final straw. I will no longer tolerate being treated like a secondary citizen by an institution I have entrusted with my finances.

I demand that you take immediate action to:

1. Close my account effective immediately. 2. Provide a full refund of any fees incurred during this period. 3. Ensure a seamless transfer of my funds to a new bank of my choice.

I expect a prompt response regarding the actions taken to address my concerns.

Account Details:

- Account Name: Kudzai Charles Mandaza - Account Number: 6 - Bank Number: FNB - Branch: 250655

Contact Information:

- Phone: *** - Email: ***

I will be monitoring this situation closely and expect resolution within the next 48 hours.

Sincerely,

Kudzai Charles Mandaza