Request not actioned by Nedbank.

Im a new client to Nedbank and so far im not happy with the way they handled my query .I requested my Electronic fixed deposit account closed & funds be paid to my Savings pocket account i was told it will take 48 hours , It has already passed 48 hours and the request has not been actioned.Today i went to the Menlyn Branch to findout what could be the delay now they want me to log another request and wait another 48 hours.I need the funds today to pay my rent.