REQUEST FOR REVERSAL OF UNAUTHORISED DEBIT ORDERS

<p>On Tuesday, 4 April 2017 I send a mail to the contact centre of Nedbank to assist me in reversing 4 unauthorised debit orders. Since then no feedback or acknowledgement received and it was followed up this morning with a 2nd request for assistance. I have no knowledge of any of the 4 debitorders and it was never authorised by me. I am concerned that I everytime I have an dispute or request for assitance with Nedbank I do not recieve feedback and need to revert to this forum for attention.</p> <p> </p> <p>As per my two requests send via e-mail please reverse the 4 debit orders as follows plus the associated costs thereto as I have no knowledge neither authorise any of the debit orders on my account. See below for information:</p> <p> </p> <p>31/03/2017<br />RESCUEBOX EM- ********** 9-2<br />-55.00<br /> <br />31/03/2017<br />SAFETY EM- ********** 9-3<br />-55.00<br /> <br />31/03/2017<br />SOMUSIC EM- ********** 9-4<br />-49.00<br /> <br />31/03/2017<br />HOTSPOTTEREM- ********** 9-5<br />-45.00<br /> <br />01/04/2017<br />UNPAID MAGTAPE ITEM<br /> <br />55.00<br />01/04/2017<br />UNPAID MAGTAPE ITEM<br /> <br />55.00<br />01/04/2017<br />CHARGE UNPAID ITEM<br />-150.00<br /> <br />01/04/2017<br />CHARGE UNPAID ITEM<br />-150.00<br /> </p> <p>Await urgent action for reversal as well as reversal for the R150 times two costs associated to this. I refuse to pay for any unauthorised debit order or costs. Why is my original request dated 4 April 2016 not rep**** to or actioned? Why must I always resort to this forum before Nedbank action any request? This is unacceptable that Nedbank can ignore valid requests from his customers.</p> <p> </p> <p>Please investigate this and revert back urgently. I need the account to be rectified before close of business with the reversal of the 4 unauthorised debit orders as well as the R300 costs as per my request and confirmation is awaited from Nedbank that it was actioned.</p>