Request for assistance leads to legal action

I attended more than one branch, in 2015, for assistance from the relevant branch managers of Nedbank Gezina & Brooklyn on suspicious activity on my bank account. Neither of the managers were able to assist me. I was unable to account for the charges to my auditor. I then closed the account. Nedbank then proceed with legal action, without investigating the matter & offering assistance to the pending queries. On receipt of a Section 129 letter of demand, the Manager of the Collections & Recoveries Department, Mr Selvan Govender, was contacted to discuss & resolve the matter. Mr Govender assured that the matter would be resolved. Needless to say, this was not the case. After months, the matter was referred to the bank's attorneys(Brooks Luyt Attorneys)to recover the monies & to commence with legal action -despite been assured that the matter was receiving attention for resolution. In the interim, my spouse (with no affiliation to the matter) had been harassed to settle the monies. I was in no position to make an informed decision on the account without the requested information from the bank, yet legal action has been taken against me whilst waiting for same & for assistance.