Request for a payment relief during covid 19 nation wide lockdown

I called the Nedbank credit card division during the lockdown.After a very long hold on the phone a lady by the name of Musa Molefe finally answered.I explained to her that i called to request for a relief as i have no source of income during the nation wide lockdown.She went into my profile then told me that she needs to consult with her senior.She came back and told me that she has referred my matter to her team leader and she will come back to me before end of business day.This was on the 15th of April 2020 and till today I have not received any feedback from her or anyone from the bank.my account