LvdW
Lodewikus van der Walt

1 reviews | Active since Dec 2016

09 Nov 2017, 13:39

REPORTING VERY, VERY, POSSIBLE *****

I advertised a Ride-on lawnmower for sale on Gumtree. I got a response from a client of Nedbank who 'paid' me in two consecutive payments (SMS Notices of payment) R4000.00 and R19500.00. This happened on Friday 3 November 2017. The person sent me a copy of his ID and copy of his Eskom account as proof of residence. No money was forthcoming.

I went to Nedbank branch at Springs Mall on Tuesday and Wednesday. They did not know about the Nedbank Helpline for these cases. A person at Absa (my bankers) suggested I phone the Nedbank helpline, which I did on Wednesday 8 November. The person suggested I wait another day, which I did. This morning 9 November I phoned the Helpline again and spoke to Zakhele who asked me whether the name of the client is France. I confirmed and was glad that I've actually got a connection. Zakhele requested I give him France's cell number. As I could not get my cell phone to retrieve the number while we were talking Zakhele took my cell number to phone in a couple of minutes to give me time to retriev France's number. I haven't heard of him since. Zakhele mentioned that I could have been de*****ed. My concern is: How can I receive Notices of payment from Nedbank when nothing was paid? Secondly as this is a Nedbank client surely Nedbank can then debit this person's account with these two amounts (copies of SMS's available) and end up with a happy seller as well as a buyer who is in possession of my John Deere Ride-on. I have pictures of when the mower was loaded with registration numbers and licence disk of the vehicle as well as good picture to ID the loaders.

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Replies (1)
Nedbank
Nedbank's reply09 Nov 2017, 14:07
Official

Dear Lodewikus

We are sorry about the trouble you are experiencing. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team