Reported lost card not cancelled on time

I lost my credit card- Visa on 12 Jan 2016- and reported it immediately 16-30 ,to the lost card team -refer ***7. I did inform the agent that I was a awaiting a replacement card. He advised I need to go to a branch and reqeust them to replace the dispatched card- with the same reference. I was driving so my wife provided details on loud speaker. <br> On the 20 Jan 2016 I went to the Market street branch and was assisted by Dineo- who informed me that my cash card - debit card -was being replaced not the credit card- I accepted and encoded the new known as the classic cheque. She will followed through on the cancellation of my credit card and advised receipt in 5 working days. When I did not receive the card I called her she said they will dispatch the card to my work reference ***. On the weekend I tried to purchase lunch for my staff overtime - my procurement did not work so I call the card division - only to be told that my company Procurement card has been cancelled staff lunch sat/sun?.. <br> I still do not have my replacement Visa credit card and now my procurement card cancelled-can someone tell what went wrong -unacceptable!<br>