Replacement of Credit Card taking more than 7 wks

On the 22nd of August 2015, I ordered a replacement card for my credit card as mine is damaged. I was assured the card will be ready within a few working days. I went back after 4 weeks, after I received no communication from Nedbank. They told me they will follow it up and inform me a.s.a.p. what is the situation. It is now 7 weeks later and I'm still waiting for communication from Nedbank, my current card is still damaged and I am still awaiting a new card.