Replacement card deduction

I have a debit card with nedbank and and it was expiring 05/21 which is end of May 2021.I went to a Govan Mbeki Branch in Port Elizabeth days before my card expires and was assisted by a coloured lady. Instead of replacing my card they charged me R145 but it was a replacement card. I have been phoning the customer number and no one Is assisting me they are referring me to a branch. I am sick I can't go anywhere.I am disappointed once again with Nedbank