Repeated Incompetence from Personal Loans

<p>Where does one start? This whole year has been a nightmare with Nedbank and my personal loan. </p> <p> </p> <p>I wont go back to the beginning of the year where i was repeatedly being double debited on my personal loan. </p> <p> </p> <p>On about 12 Nov Nedbank called me to threaten me with 'blacklisting' because i paid my monthly installment R1000 short. 2 days later i quickly went and paid the R1000 </p> <p>On 29 November i paid my installment for Dec...a total of R3600. </p> <p> </p> <p>Feeling quite happy about the state of my account (which is paid so far in advance) i call the settlement department to get an amount to settle when they tell me the settlement is R7500 - and i thought it would be about R3000. </p> <p> </p> <p>Turns out...theyhave not allocated my last 2 payments!! So...i have been on the phone with them for over 30 minutes trying to sort it out. ( A consultant is going to try assist me call ref: ********** )</p> <p> </p> <p>However, although someone is trying to fix this...it does not excuse that this has happened! </p> <p>My biggest worries about this is: </p> <p>1. Nedbank has probably triggered that i didnt pay my december account which affects my credit rating! </p> <p>2. I am being charged interest daily on my personal loan account...but now its obvious I am being charged the incorrect interest! </p> <p> </p> <p>I have never had so much trouble with a service provider in all my life. All the other Nedbank accounts i have (credit card/ home loan/ cheque account/greenback) run smoothly but this has been the biggest nightmare to deal with! To the point where i just want to close ALL my accounts and move them elsewhere. You guys have just given me the worst run arounds this year!! </p> <p> </p> <p>I will run a credit health check on myself and if Nedbank Personal Loans shows on my name...I need you to tell me how you will fix that! </p> <p> </p> <p>Secondly, i need reasurance that you will recalculate my interest correctly. </p> <p> </p> <p>Not sure where my R4600 has been sitting and who has been gaining the interest from it...but this need to be resolved ASAP. </p> <p> </p> <p>I want to close my account and right now i just want you guys to settle it from your side and get out of my life for once and for all. </p>