Repeat offenders of misinformation!!!!!

I am absolutely livid with the level of competency of Nedbank. I do not feel like a valued customer after a 12 year relationship!<br> <br> I was under the impression the Bank (Nedbank personnel) is supposed to inform a client of all costs incurred when requesting certain actions to be taken on one's account.<br> <br> The first time i requested 2 stop orders on debit orders i was not informed that there would be a cost attached and i found this out when i reviewed my statement.<br> <br> Upon my next visit to the Bank i requested an Amex card which i had previously blocked because it was lost, the staff member said he would put in my request and i would be notified when to pick it up no hassles. When i reviewed my statement today i see that i have been charged for this card as well without my knowledge.<br> <br> If the staff whom remain nameless because they fail wear name badges had informed me of the costing involved i may have gone another route but this blatant lack Customer service is unacceptable to say the least.<br> <br> Loyal Customer my a$$! i have lost trust in your Services and the delivery thereof and i am considering moving to another bank where i will be appreciated and treated with respect!!!