Removal of my name from ITC by Nedbank

I had two accounts, credit card and petrol card. Due to financial crisis I could not pay the two accounts. An arrangement was made and the agreement was as soon as I had finalised paying the two accounts they would remove me from ITC. Both accounts were paid in full on the 15th September 2015. But up to today, I am still listed on Compu Scan which is one of the Bereaus. So everytime when I call Nedbank they give me a run around even though I have paid them off. This is reflecting negatively on me because due to their listing which I have paid off, I am unable to get credit anywhere. I would appreciate it very much if my name could be cleared by Nedbank on the ITC listing so that I can continue with my life. What is the use of paying off your debt if you will not be cleared by the relevant companies on ITC. I thought the reason for one to pay off their debt is to better their rating score and also give them access to further credit from other institutions. Now I see why other people do not bother to pay off their debt because of such treatment which I am facing now by Nedbank. I woudl appreciate it very much if Management of Nedbank could look into this matter urgently.