WT
Warren T

1 reviews | Active since May 2016

30 May 2016, 09:26

Removal of duplicate cover

<p>It has taken me now well over a month toget Nedbank to remove duplicate cover from my account. From walking into the bank informing it was/will be resolved - to calls to there call centre in access of 1hr to my cost, several emails and to NO avail. Still the cover is against my name. I get passed from pillar to post - hang on, cutt off call back cut off even transfered to Diract Axis one time ***!!!</p> <p> </p> <p>What is it which Nedbank does not understand?</p> <p> </p> <p>Perhaps call me instead of me having to pay you for you **** up at my expense or is that the nedbank way?</p>

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Replies (1)
Nedbank
Nedbank's reply30 May 2016, 10:13
Official

We note your frustration with the fact that your complaint has still not been resolved. We at Nedbank strive to make great banking happen for our clients. One of our resolution managers will contact you shortly to help resolve your complaint.

Kind regards

Client Experience Team