Remind me, please... Why do I pay Service Fees? Wherte's the Service?

On the 01/10/2024 at 12:05, I drafted TWO emails, as follows: First email to *** You are respectfully requested to please, as a matter of urgency, CLOSE this account and provide a PAID-UP LETTER. My application for a Nedbank Home Loan is dependent on this. Furthermore, please update the Credit Bureaus accordingly. *** - *** (Close account | Provide Paid-up letter | Update Bureaus) Kindly provide, by return email, your confirmation that the above Credit Card account have been CLOSED, fully settled/PAID IN FULL. Second email to ***: Nedbank Retail Recoveries, You are respectfully requested to please, as a matter of urgency, CLOSE these accounts and provide PAID-UP LETTERS. My application for a Nedbank Home Loan is dependent on this. Furthermore, please update the Credit Bureaus accordingly. *** - Close account | Provide Paid-up letter | Update Bureaus *** - Close account | Provide Paid-up letter | Update Bureaus

IT'S BEEN LONGER THAN 48 HOURS. WHERE ARE THE LETTERS??????????????????