RELEASEWN MY MONEY

On 9th Jan I transferred funds from my current account to my MobiMoney. The next day I wanted to transfer some of the money back to the current account but couldn't do the transfer on the ap. I then spoke to one of your consultants who said I should try doing this on the online portal and not the ap, I still failed. I then went to the OR Tambo Airport branch since it was after 16h00, the consultant tried doing the transfer for me she also failed stating that someone had yesterday blocked my MobiMoney Virtual Card(which I had never requested in the first place) as a result my mobi account is now closed. Following this the branch consultant called your technical team and guess what, they also don't know who and why they closed the account. The same technical consultant refused to give me their name after telling me even he doesn't know what's going on so I need to go into a branch (I was already at a branch so which other branch did he expect me to go to????)...SO WHO NEEDS TO KNOW WHEN THE SUPPOSIDLY TRAINED STAFF DOESNT KNOW. I spent over an hour at the branch and had to pay R120 parking since the airport also charges ridiculous prices and I still dont have access to MY MONEY. If keeping the money in the mobi account is a problem, why does your system allow for me to transfer the money into that account in the first place. Case REF: **********5.

I first reported this on the 11th and still no response