Rejection Application Policy Number: P***

Good day

I trust you well.

I write this email with great sadness at how my case was handled as the Nedbank organisation.

I called the insurance on 31st May to log a call regarding the ceiling on one of my cottage. To cut the story short a assessor came in to check the cottage only to find out the geyser that was installed by the previous plumbers { nedbank plumbers 2years ago} was wrong and bear in mind i had called them for the third time to come and fix the geyser situation.

The construction guys came to assess the roofing only to find out the breathing pipe is damaged due to the geyser installation wrong and it's causing the leakage and damaging of the geyser. I had pleaded with the insurance to attend to this matter due to a child living in the cottage. One of the guys has instructed me to hire my own personal plumber to fix the breathing pipe of the geyser which I did and I had paid.

The guys of the contraction came to assess the ceiling and I had to wait for the two days after no feedback. I then decided to call Jacket for feedback only for her to tell me she's also waiting for feedback from the insurnace. I then again decided to call the insurance to ask the status of my application i was told that the plumber report said i refused to pay them the access fare in order for my ceiling to be fix which are completely lies because i was advised by them to bring my personal plumber to fix the breathing pipe ann the rest the insurance will cover.

I then again decided to call again. Can you imagine the airtime I have wasted sorting out all these and my call was picked by Ntlopliseng, a very rude individual who is not deserving to sit on that seat as an administrator at all. Respect is very important but to her I can say I was disrespected continuously and she was not giving me the opportunity to talk with my husband. She has **** saying another assessor will come to check the ceiling and she refused to say that I asked her nicely to go and listen to our calls since calls are recorded and proudly refused to do that. Unfortunately we were not helped till day and it's disappointing because i pay my premiums every month and have never missed a payment but it's upsetting because this is the treatment i am getting from the Nedbank Insurance.

I need feedback as soon as possible. I will not fill in any amendment form without no feedback from my complaint.

Claim number: C***

Thank you A.Khumalo ***