Rejected ***** Case

<p>My mother opened a ***** case with Nedbank.</p> <p> </p> <p><span style="text-decoration: underline;">WHAT HAPPENED.</span></p> <p>She went to an ATM to try withdraw money. Electricity went off as she was trying to transact while her card was inside the ATM in Komatiport Mpumalanga.</p> <p> </p> <p>She then drove about 40-50KM's to Kamaqhekeza Branch to report her card was swallowed by the ATM. She was assisted with a new card.</p> <p> </p> <p>Months later she was notified of a transaction from her account of which she contacted her nearest branch and was assisted with ***** case documents. </p> <p> </p> <p><span style="text-decoration: underline;">THE RESULT OF THE CASE.</span></p> <p>The result made speculations that ********* might have ****** her card and that NEDBANK would not refund her back.</p> <p> </p> <p>There is no facts stated on the result document.</p> <p> </p> <p>She was never assisted at the ATM by anyone and she waited at the ATM with a colleague for some time hoping the electricity would come back. </p> <p> </p> <p>This is utter poor customer services from Nedbank as their ***** department just speculated on the why the transaction went off from her account.</p>