"Regrettably we will not be able to provide a timeframe at this point"

Nedbank has a nice USSD feature that is available for cell-phone banking. Dial *120*0001#, enter option 2 and the balance on my credit card is returned. It's simple and adds value to me, their client. Unfortunately it has not worked for a while.

On 31 August 2017 I reported the problem and was assigned Complaint Reference CCM ********** . A description of the issue along with screen-shots were supp****.

That's four weeks ago. 4 WEEKS.

The response up until now: "This is an on-going investigation that may take awhile, regrettably we will not be able to provide a timeframe at this point."

Under normal circumstances 4 weeks is a long time to resolve an IT issue. For a banking institution this is far from acceptable.

I am underwhelmed by Nedbank's response and lethargy.