Regret Joining Nedbank!

For over a month I have been trying to challenge the maintence fee of R185 that was charged on my account despite using a Pay as you use account. I have spoken to various agents such as Corwin, on the Nedbank App chat where he said he has emailed the branch (whichever one he was talking about) and then still now nothing has happened. I then called the Nedbank call centre and spoke to Lerato, who then made a dispute and gave me a reference number. Two weeks later, nothing has happend. I then logged in to Nedbank App chat and spoke to Elain Mushwe... something just to get an update but she took a long time to respond and just one message she she said I must contact Nedbank and closed the chat afterwards leaving me high and dry without even an explanation. Yesterday, I decided to call the call centre again but the woman I spoke to said I must go to the branch and so there either I did not get help. And then today this morning I chatted with Kagiso from the Nedbank app and he said in order for the investigation to continue, they needed something from the agent, Lerato, who lodged the dispute or query. The reference number is ***3.

At this point I am really angry about the level of service that I have received or lack thereof! I thought Nedbank was one of the best banks but I'm starting to regret I ever joined them. Wow you people are just as useless as all the other major banks!