REGRESSION is putting is lightly!

So, given that Nedbank Banking ONLY allows you to amend your contact details in a branch, I have been battling to get to a branch due to working hours. Eventually carve out the time to get to a branch and go to Nedbank Nicolway in Brystanston. I get a ticket number and we wait.

While waiting, staff laughing an joking, on personal calls, taking their time to do or rather attend to anyone waiting for assistance. At this point we are about 7 people waiting for assistance.

After about 40 minutes, my ticket number is called and I am eager to change my number. To get to the counter and be told, wait for it.....The System is offline. (at this point i am questioning if i stumbled into a government facility or not because WOW).

Wait another 20 minutes and still nothing. The consultant helping me apologises but asks, "Why don't I just update my contact number on the banking app!"

At this point, i am beyong stumped and frankly speechless. I get up and leave being told to return on Monday morning where they will definitely assist me.

SERVICE was APPAULING to say the least. Why would i take out an hour (more obviously taking in traffic and load shedding etc) to sit in a branch to do something i could have done in the comfort of my own home.

MIND YOU, I AM A NEDBANK EMPPLOYEE!