Refusing to refund my money over a year later!

Nedbank is refusing to refund the money ****** from my account.<br> <br> On the 19th of February 2014 I tried to draw cash from the ATM in Stanford Road, Port Elizabeth. The card was swallowed by the machine. I received an SMS notification saying that R2000 was withdrawn from my account. 10 minutes later another SMS came through alerting me that a further R7000 was swiped in a tavern. I immediately rushed to the bank to find out what was going on. I requested that they stop my card and not authorize the R7000 swipe.<br> <br> Nedbank allowed the R7000 swipe transaction, and has refused to refund my money! I lost a total of R9000. The bank states that they will not refund my money because I went inside the bank instead of phoning them. With the ATM being just outside the bank, it was faster for me to go inside the bank to report and block the card. All of this happened within a time span of 10 minutes.