Refusing to refund my father

On 1 March 2024 my father tried to withdraw R8000 from the ATM, the money never came out. He immediately contacted your call center, he later received an SMS that stated that the request was approved and that the money will be back in his account in 2 days. Till this day the money is still not back, and when he went to enquire multiple times at the branch, the branch spoke to Anzani Mukwevho who was the approver to his request, she then said that the money he with draw a few days after the incident was the clashed with the money that was refunded back in his account. Now I'm not stupid, having to have been an accountant for the past 20 years, the was never money debited back in his account, Anzani treats my father who is 73 years and who is very ill like an idiot.

Yesterday we went to their head office. We set at your reception since 12pm and Anzani Mukwevho who was notified by reception, said she will see us at 12:30pm since she was in a meeting. She never bothered to come and see us or apologies she keep mum. I asked for her Manager Mologadi Ngake who also ignored us. By 15:00 we left as everybody was leaving, my father's feet were swollen he was in immense pain.

My father is old and cannot be toyed with like this.

I sent and email to Mologadi Ngake, Anzani Mukwevho and cc'd Amesh Maharaj, this morning Mologadi Ngake called me the phone only rang twice and I had a missed call, tried to call the number back as he responded on my email saying tried to call me and I should call him back.

I have been on the phone all morning trying to him back and at certain time he just hangs up, other he lets it ring. Called the reception, they tried to connect me to no avail, 4 times. Called reception again to ask for Anzani Mukwevho and was told she's in meeting.

In all honesty you're worse than the DHA or traffic department, you are unprofessional, pathetic, useless and you think old people are your toys, I don't even know why you are ranked under the big fives, because WOW, it looks like your brains are going through loadshedding all the time.

My Father needs his money as he is ill and has to go for treatments and should something happen to him because he's not receiving his treatment, due to the lack of competency from your department, I will make sure that Nedbank pays.

This is ******* and nonsense. Your treatment to an old man like my father is disgusting.

This matter has to be resolved today.

You don't even deserve 1 star you deserve negative 73 stars.