Refusing to give my money back

I've been a loyal Nedbank client for nearly 15 years, but this has been the worst banking experience I've ever had. They continue to take more money than the agreed-upon amount from my account, and after multiple phone calls back and forth, they still refuse to refund me. The best part? They claim that if they do refund me, I’ll "owe them again"—which makes no sense because they took more than they should have in the first place!

This kind of service is unacceptable. At this point, I’m seriously considering closing my account and switching banks. I would not recommend Nedbank to anyone, as they quite literally take your money and refuse to give it back. Avoid at all costs! 🚨💸