Refusing to be assited

I went over to the phone booth as I did not see how the line goes. The call centre could not assist me and asked to speak to one of the consultants at the branch, I then handed the phone to the branch manager and after the call she showed me the two consultants that I must go to, they will be able to assist me. I then waited for the consultant to finish helping the customer she was assisting. As she accompanied the client to the ATM she asked me what I was going to do she then said I must go to enquiries, I told her I was told to come to her, she then left with the client to the ATM. When she came back she told me I must go to another consultant because the gentleman she came with arrived before me but that gentleman arrived while I was on the phone, the cameras can even been watched, it will show I came in and sat down waiting for assistant from the consultant and went to the phone booth that's when the gentleman came in and sat were I was sitting then went to the other side. After she refused to assist me I then got out from her table and went to the other consultant and she assisted me with good service.