Refused To Refund Me After 2Weeks

<p>Ive been dealing with Joanne Van Tonder from the 2/11/16 to refund me my money but she kept making excuses to delay the process . She then lued to me and said they made the payment but didn't . When i asked for proof of payment she didn't reply. After a day she came back to me to say they cant proceed because the depositors details are not mine but i have the receipt. So when i went to the nedbank branch to confirm my details i was told there is no details of mine on the system only the account referrance. I then asked her to escalate my complaints to the head of department and she did not reply. Merilyn who is handling my hp complaint also doesnt respond to me?</p>