Refused to assist

<p>I contacted Nedbank call centre about 10 days ago and asked that my debit order for my Personal Loan be changed to the 5th of every month, its currently going off on the 28th and I dont awlays get paid on the 28th. This lady refused to asisst me and stated that I have to have a debit once a month, I tried to explain to her that my May debit will then come off on 5th June, she just stated that this cannot be done, surely this kind of thing can be done. I have been a Nedbank client since 1979, Please can someone assist me</p>