Refused a refund! Bank insurance charged since 2015 although 3 rd party insurance on record!

Nedbank has become so arrogant in dealing with their customers.

I have been charged insurance on one of my home loans since 2015 although notifying them annually about my 3rd party insurance.

I have been transferred from one department to another with the following lame excuses:

* It only shows on the statement but you have not been charged... * It was charged every month however, we credit your account every month... * You have transferred the money " every month" from your bond account...

None of the above was true as no one who made such pathetic statements could provide any evidence or proof that it was indeed the case.

When asked for a refund to several parties in different departments, I received a phone call saying that it was taken off the account and will not be charged again.

What about refund for paying something I shouldn't have??

The typical response, "Sorry sir I can not assist with that"!!!

When asked for recon of my account to show all the transactions, I was send bank statements!!!

This arrogance are typical of large institutions like Nedbank where they know you cannot just move your home loan accounts if you are not satisfied! If possible, I would have done that long ago!