Refuse to reverse their Debit orders

<p>Firstly what kind of bank is it that makes me use a phone to do a reversal instead of being assisted over the counter stating that they do not have authority to do such i ahd to hold over the phone for a good 30 minutes to get a resolution. 2 debit orders off my account went off i wanted 1 of those to be reversed and i was told that will not be possible and that if i wanted to access those funds i should go about it by using the credit card day light robery as there as fees to using a credit card... i regret swiching to a nedbank account and belive that i am moving banks!!!!!!!!</p>