Refuse to payout funeral cover after they missed up !!!!!!!!!!!

<p>I opened 3 funeral policy but only one was open and now when I am claiming I was advise that the waiting period is not pass .The consultant who assisted me never send me contract in order to see if the policy is as I requested.nO CALLS WAS MADE TO COMFIRM THE POLICY OR ANY COMMUNICATION FROM NEDBANK .i WAS ONLY ADVISE ON MONDAY THAT I CLAIM , BUT THEY CAN CHANGE THE OTHER MEMBER { Mom} DETAILS AS AND OPEN A STAND ALONE POLICY , BUT THE POLICY THAT THEY NEED TO PAYOUT IS AN STORY BECAUSE THE DONT WANT TO GET THE LOST .WHY SELL A PRODUCT THAT YOU'LL CANT MANTAIN AND I WILL GO BACK TO THE RADIO STATION THAT YOU'LL SOLD IT LIKE PANCAKES NOW THEIR IS A PROBLEM WHEN ITS TIME TO PAYOUT ! I SPOKE TO THE REGINAL MANAGER AND SHE REFERED ME TO THE COMPLAINS HEAD OF THE BANK THAT IS NOT HELPFUL , ALL HE CAN SAY IS THAT " I UNDERSTAND YOUR FRUSTRATION " !!!!!!!!!!!!!!!!!!!! WHEN I REQUESTED TO SPEAK THE CEO OF NEDBANK HE COULD NOT GIVE ME HIS NUMBER OR SURNAME IT TOKE ME 2 HOURS TO SPEAK TO LINDA ENGELBERG THAT HE HER OWN CONCULSION OF THE MATTER "POLICY IS POLICY AND IT GOES " HER WORDS WAS " I AM WORKING LATE , BUT WILL NOT CALL YOU TODAY NEITHER WILL MIKE {CEO} CALL YOU WITH FEEDBACK AS THIS MATTER NEED TO BE INVESTIGATED " AND THAT WAS 4.45 PM FRIDAY AND THE FUNERAL WAS SA****AY AFTER I HAVE BEEN RUNNING UP AND DOWN IN AND OUT OF THE BRANCH , NO ONE IS AT FAULT BY ME BECAUSE I DIDNT FOLLOW UP ! I WAS ADVISE BU VUSI THAT ITS LONG WEEKEND AND OUR FINANCE PEOPLE ARE ON LEAVE SO PAYMENT CANT BE PAID ! ITS NEVER A LONG WEEKEND WHEN MONEY HAD TO BE DEBITED FROM MY ACCOUNT .</p> <p> </p>