Refusal with Addressed Bank Statement

I sent my mother to request her addressed bank statement from Nedbank Zebediela. As she had wanted to open for herself a capitec savings account over and above the nedbank account, she told me that we will get the statement and use it to open her capitec account before she gives the copy to me. When she got to Nedbank she was asked what she needed the statement for she told them she wants to open an account with capitec. The banker apparently gave her the statement but when i checked with her the statement did not have her physical address on it which is what i needed. I requested her to go back and she was told that their system doesnt print statements with addresses. I requested her to go back again so i could speak to the banker on the phone but the security told her that the banker will not be allowed on the phone. I therefore asked to speak to the security explaining exactly what my motner need and requested him to direct her to the right counter. The security took her inside but still there was no statement that i needed. It emerged that Nedbank does not give such statements once they realised that clients need them to move to competitors. My mother got frustrated & had to...