Refusal to send agreement of loss

I have been waiting for the agreement of loss document from Nedbank insurance for the past 15days ,I have sent numerous emails but no one has bothered to assist me ,I explained to them that I need that document for my other policies but to me it seems as if they don’t care because they are not the ones in need of getting a vehicle but I am ..currently I’m struggling mentally and financially thanks to them because they don’t care.