1 reviews | Active since Nov 2016
Refusal to return funds- Netbank not a client centric - Netbank the bank that does not care.
<p>Nedbank is blatently refusing to return my money even after acknowleding that the funds transferred to their clients bank account were transfered by mistake. I have tried to get in contact with them to PAY MY MONIES back that they took when I deposited the money to an account that was on legal hold. I've sent coupious emails, tried to call, went to their branch but Nedbank has shown little interest in solving my issue. Nedbank's Tag line is 'see money differently' yet they refuse to acknowledge a person's frustration in trying to retrieve their money. R5400 was taken by NEDBANK which didnt not below to their client! Why is that a difficult process to solve. After SEVERAL DAYS NO ONE FROM NEDBANK HAS EVEN TRIED TO ASSIST. Nedbank has completely remained mum without acknowledging my crises as if I dont have needs. NEDBANK DOESNT CARE ABOUT SOUTH AFRICANS CITEZINS BUT THEIR OWN BUSINESS INTEREST. </p>
Dear Nokuthula
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
Dear Nokuthula
Thank you for raising your concerns with us. We at Nedbank strive to make great banking happen for our clients and we will ensure that our best attempts are utilized in order to resolve your complaint as timeously as possible. However in order for us to be able to achieve our objective the following information is required:
Your identity number
Your account number
Alternatively you may email the required information to email: ***
Kind regards
Client Experience Team
My ID NUMBER IS ********** 670083
the funds I mistakenly deposited were meant to go into my new Nedbank account. From FNB. But after this experience I'm hesitant to even move my salary to you guys.
You guys need to contact fourways Nedbank they were alerted of all of this THREE DAYS BEFORE THE MONEY EVEN CLEARED INTO THE WRONG ACCOUNT.
ILL DEAL WITH THE ACCOUNT HOLDER WHO TOOK THE REST AFTER NEDBANK TOOK THE R5400
I just want that portion which you guys took.
My ID NUMBER IS ********** 670083
the funds I mistakenly deposited were meant to go into my new Nedbank account. From FNB. But after this experience I'm hesitant to even move my salary to you guys.
You guys need to contact fourways Nedbank they were alerted of all of this THREE DAYS BEFORE THE MONEY EVEN CLEARED INTO THE WRONG ACCOUNT.
ILL DEAL WITH THE ACCOUNT HOLDER WHO TOOK THE REST AFTER NEDBANK TOOK THE R5400
I just want that portion which you guys took.
I actually don't want to deal with Regan, he is useless. The last time he called me, he didn't even want to listen to my grievance. All he did was give me a generic response without even trying to understand what I was saying. He seemed clueless and unsympothetic. He failed me.
Please give me someone else who actually knows how it deal with clients and understand TCF principles as well as the FSB code of conduct.
Its been two weeks now. I want my money back!
Thanks
Nokuthula
I actually don't want to deal with Regan, he is useless. The last time he called me, he didn't even want to listen to my grievance. All he did was give me a generic response without even trying to understand what I was saying. He seemed clueless and unsympothetic. He failed me.
Please give me someone else who actually knows how it deal with clients and understand TCF principles as well as the FSB code of conduct.
Its been two weeks now. I want my money back!
Thanks
Nokuthula