1 reviews | Active since Aug 2010
Refusal to Pay Out Investment
I invested some money through the internet system on a 32 day deposit account, selecting 1 month for my investment to payout. I was under the impression that as long as I left my money there for at least 2 months, I would be allowed to withdraw it after 1 month. Instead the bank has now informed me that I have to wait another 32 days to get my money back. Although I have told them that that was not the way I understood it, they have refused me access to my money. I will be travelling overseas next with no money to fund my stay there as I was planning to use that money which was why I put it away for 1 month. Despite explaining my predicament to the bank, they are not interested and instead refer me to the Terms & Conditions. I now find myself in dire straits as I will be left destitute and at this late stage cannot cancel my trip without losing what I paid in airfare. As their customer I would have hoped for some understanding from my bank and every help to accommodate me, even if I forfeited the interest I would have earned but obviously as their customer I am not important.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart and a resolution manager will contact you about the way forward.
Kind regards
Client Experience Team
