AG
Ash G
1 reviews | Active since Jan 2010
16 Apr 2015, 08:27
Refusal to honour new policy terms
I have held a Nedbank homeowners insurance since 2013. During this time, only the replacement of a geyser has been covered. However, I am now informed that Nedbank insurance has changed their policy terms and will now cover the cost of repairs to a geyser. So if someone were to take out a policy today, they would have cover today. HOWEVER, as a loyal customer, I only get to enjoy this benefit on my renewal date which is at the end of the year. Thank you very much. I did not expect to see a day where Standard Bank would trump Nedbank but insurance-wise I assure you they have left you in the dust.
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Replies (1)Nedbank's replyOfficial
16 Apr 2015, 09:01Hello AshGov,
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
Kind regards
Client Experience Team
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
Kind regards
Client Experience Team
Nedbank's reply16 Apr 2015, 09:01
Official
Hello AshGov,
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
Kind regards
Client Experience Team
We have taken note of your concerns and an investigation is underway. Thank you for your patience and we will come back to you with feedback shortly.
Kind regards
Client Experience Team
