Refusal to assist

Good Day. <br> <br> I called Nedbank Card Division today at 15:05 requesting a Statement of my credit Card sent to Me. <br> This was needed for a claim that i needed to make from the company. <br> I answered a series of security Questions. and the Agent called me at my name, <br> the initial questions were personal Questions. the ID and Address and so forth. <br> one last Question, Credit Limit. i didn't know that and still don't. This is when i was refused access to my Account. <br> <br> so i Asked to speak to the supervisor. the Agent puts my on hold for approximately 4 minutes looking for the supervisor. Came back and said that due to the nature of the call they cant Speak to me. <br> <br> There was no other measures that Nedbank Card could take to ensure i was the client. <br> <br> The Agent Tersia provided me with the *** and the Supervisor she reluctantly said was Sbu. <br> <br> What can i now do to get assistance from Nedbank??<br> <br> Regards