Refunded and Debited Again

<p>These is the worse bank I even regret being affiliated to such pathetic and unprofessionalism from staff and processes that are in place to make the customer lose hope, how can a refund dispute take 30 - 45 days to be reoslved when the bank is aware of the transaction being an lawful.</p> <p> </p> <p>Let me start regarding my frustration with Nedbank, on the 26 April 2017 I purchased a product online and the bank initiallly declined the first request statiing that I must retry, I did and the transaction was successful and got the Order Number and my Invoice which I was happy about. After a couple of minutes I received a incontact from the bank stating that they debitted the amount twice, I went to the Heidelberg Nedbank and waiting for another 25 min before I could be service the gentlenman at the teller indicated that he cannot assist me I must call their call centre. I was fuming at these point by followed instructions as given, I contacted their call centre and the amount was successfully reversed back to my account, Once again Nedbank being *********** debitted the amount once again on the 01 May 2017, I contacted the call centre again on the 02 May 2017 and a gentleman got my money reversed without any problem. Again the nightmare proceeded on 05 May 2017 where the money was deducted and I have to call their call centre again and I was told I need to complete a dispute form which was emailed to me. The consultant indicated to me that it will take 30-45 days I was furious and completed the form on the 08 May 2017 and emailed it through. I urgently need someone with authority within the bank to contact me before close of business, as these kind of service is why our country is where it is.</p> <p>For heavens sake where have you seen such incompetence in a financial institution is truly shocking, I need these matter resolved within 24hrs and my money return and any charges done on the account by the bank failing to deliver the service required be reversed ASAP.</p> <p> </p> <p>Adam</p>