Refund still not processed!!

In August I contacted Nedbank's Personal loans department to arrange for a double debit order for Sept 25th. This was confirmed by the person whom I spoke and the amount which was to have been debited for both Aug and Sept was R4304.20 but instead they debited R6456.30. This is three times the amount - NOT WHAT I HAD REQUESTED. <br> <br> When I realized what had happened,I phoned them on the 28/09/2015 and spoke to Mashudu Musandiwa *** (Not sure as I do not have that record with me right now). Mashudu assured me that the refund would be done in 3-7 days. On Monday the 05/10/2015, this was still not done. I logged a complaint on their website. Monique Britz, their ESSC, rep**** informing me that the issue was logged on their internal system *** - the matter was receiving attention from the relevant department.<br> <br> On 08/10/2015 there was still no refund and I emailed Monique informing her that I am not interested in any meaningless apologies and wasting my time on the phone.I just want my money,failure to that I would resort to this channel.Clearly they could not be bothered because they never rep**** or refunded me my MONEY.<br> <br> I WANT MY MONEY !!!