Refund Query - Bad Unprofessional Service

<p>Hi Doreen,</p> <p> </p> <p>I called the number ********** tried calling the number again to find out what is her name.</p> <p> </p> <p>I was told now I haven't been making payments to the bank but three times money was taken out of my account and not all of those money was paid back to me in other words I did not pay money but money was taken from me.</p> <p> </p> <p>I understand the debit order was not completed correctly but saying Nedbank haven't received anything from me is a load of ****!!!</p> <p> </p> <p>Please talk to Avanya she advised me no payments has been made from me.</p> <p> </p> <p>At first Nedbank requested me to pay R1500 per month and I doubled the amount to R3000 per month as per my arrangement with Smith&Smith attorneys, so far money was taken by the bank and I was refunded but not all the money. If money was taken from my account and not everything paid back to me how is it that I have not made payments to the bank and how it ok for the bank to take over R7000 from my account and not pay it back? Avanya has advise me that management needs to decide if they going to pay me back I seriously don’t think that is right I honestly feel like Nebank is taking advantage of me now and I will expose Nedbank to whoever I can in order to make this right. I have two kids to take care off and I need that money and taking money (A lot more than the arrange amount) from my account every month and still say they will not pay back what the refund is just not fair.</p> <p> </p> <p>Please assist me with making this right today still or I will contact the newspaper and expose Nebank.</p> <p> </p> <p>Lameez</p> <p> ********** </p>