Refund - poor service

After 5 emails and a few phone calls which never be answered , i have lost hope on nedbank .<br> I have been charged for a new credit card R105.00 when my card was used *****enly . The amount was supposed to be refunded to me as to date i am still waiting for a call or the refund to reflect into my account .<br> Everything when i try calling i am alwayds tranferred from one department to another .<br> I cannot get hold of adrain and i never receive rep**** to my mails .<br> I do hope for someone to call me solve the query.